We Deliver, We setting standardsInformation Technology & Communications

IT-enabled business transformation framework

ARCOM approach for IT process improvement

Globally, enterprises whether public or private, large or small—increasingly understand that information is a key resource and that IT is a strategic asset and important contributor to success. IT can enable automation of key processes, such as the application lifecycle management, and can be the cornerstone of new business strategies or business models, thereby increasing competitiveness and enabling innovation, such as the digital delivery of services (e.g., citizen cervices).

While IT has the potential for business transformation, it often represents a very significant investment at the same time. In many cases, the true IT cost is not transparent and budgets are spread across business units, functions and geographic locations with no overall oversight. When funds are spent on strategic initiatives, they often fail to deliver expected outcomes. Many enterprises still fail to demonstrate concrete, measurable business value for their IT-enabled investments and that’s why we came up with our IT-enabled business transformation framework (based on SEI CMMI IDEAL model) as a mechanism to address this situation.

Fundamentally, our IT-enabled business transformation framework which is the adjusted IDEAL is concerned with IT value delivery to the business and the mitigation of IT-related risk. This is enabled by the availability and management of adequate resources and the measurement of performance to monitor progress towards the desired goals.

ARCOM IT-enabled business transformation framework focuses on the following objectives:

BENEFIT REALISATION

Creating new value for the enterprise through IT, maintaining and increasing value derived from existing IT investments, and eliminating IT initiatives and assets that are not creating sufficient value for the enterprise.

RISK OPTIMISATION

Addressing the business risk associated with the use, ownership, operation, involvement, influence and adoption of IT within an enterprise.

RESOURCE OPTIMISATION

Ensuring that the appropriate capabilities are in place to execute the strategic plan and sufficient, appropriate and effective resources are provided.

The IDEAL model describes and guides IT business transformation and improvement process and used to guide development of a long-range, integrated plans for initiating and managing IT systems process improvement programs. The purpose of this model is to provide process improvement managers with a generic description of a network of procedures for IT-enabled business transformation. This framework is based on five main stages;

INITIATING STAGE

In this stage, the customer senior management and working groups understands the objectives and approach of the improvement initiative, commits to the approach and method, and defines the environmental context for total IT-enabled business transformation.

DIAGNOSING STAGE

The purpose of this stage is to perform the baselining activity to get a picture of the customer’ organization current assessment based on global standards like CMMI, TOGAF and CobiT in terms of strengths and weaknesses and accordingly prepare the improvement action plan.

ESTABLISHING STAGE

The purpose of this stage is to define the solution and improvements in terms of process models and lifecycle models with the consideration of the automation tools requirements and constraints and with the respect to the action items in the improvement action Plan.

ACTING STAGE

The Acting stage is where the improvements are implemented, put into practice, and deployed across customer sites and business units through pilot projects via the specified Technical Working Groups (TWG) and guided by the specified Engineering Process Group (EPG).

LEVERAGING STAGE

The purpose of this stage is to give “tune-up” the IT process improvement (ITPI) after conducting the final assessment and thus improvements take place to fulfil the gaps.